Frequently Asked Questions
Want to learn more about Toast & Mingle Event Rentals? To start, take a look at these frequently asked questions.
Don’t hesitate to reach out if you need more information!
1) Click here to view our inventory.
2) Tap the heart icon to add items to your “Wishlist”
3) Once you’ve added all your favorite items, submit your Wishlist to us! Don't forget to adjust the quantities so we can provide accurate pricing for your event.
From there, we will confirm we have your desired items available on your event date and send you an official proposal to book.
Most of our items are viewable online ONLY because they are located in our Loft. However, if you need more details, please reach out to us via email at hello@toastandmingle.com.
OF COURSE! Visions change and guest lists grow. Just let us know as soon as possible about any changes so that we can make sure we have what you need on your day.
We are happy to make adjustments to your order up until 7 days prior to your delivery date. We are not able to accommodate changes or reductions to an order within 7 days of the delivery date. As such, last-minute changes to your order or delivery information are subject to additional change fees. We understand that sometimes items are needed at the 11th hour. Depending on our inventory availability, we will work to accommodate these additions.
We are happy to travel as far as needed to deliver your rentals safe and sound. Any location within 30 miles is considered In-Town. Events outside of the 30 mile radius are considered Out-Of-Town and will incur travel fees (per diems + hotel). We require different minimums based on the distance from the servicing location. Please reach out to hello@toastandmingle.com to learn more about our travel minimums.
We pride ourselves on being a white glove, full-service company. We deliver, set up, tear down, and pick-up every rental order. Our delivery hours are between 11am - 5pm on the first day of your rental period and pick-up is between 6pm - 10pm. We offer pick-up from 10pm - 12am for an additional “late night” fee. Feel free to contact us if you have any questions regarding these time frames.
*Special pick-ups on weekends / evening hours will require an extra fee.
Our delivery costs are calculated based on the amount of furniture being rented, venue, timing and other factors. Once we have all of the details, we will get a personalized quote for your event. Please reach out to us for more information.
At this time, NO.
In order to ensure safety and care of our items, we require delivery and pick up by our Toast & Mingle team.
Our delivery/pick up team will set up and breakdown certain products (candelabras and backdrops). You can request our team to set up other rental items for an additional fee or we can just deliver those items and you will be responsible for carefully setting the item up.
Yes, our order minimum is $500 (before sales tax + delivery fees).
Events outside of our local delivery area? No problem: $1000 minimum order for venues over 60-miles and $1500 minimum for deliveries 100-miles or more away from our warehouse.
To secure for your chosen date, we require a non-refundable 50% retainer + signed rental agreement. Once deposit is made, rental items will be reserved, and remaining balance is due at least 14 days prior to the event. If you want to make things easy and worry free, feel free to select our “auto-pay” option when submitting your retainer. The remaining balance will be automatically charged to the credit card on file.
*For short notice events, payment is required in full upon reservation.
We offer a variety of payment options for your convenience, including Cash, Cash App, Venmo, major credit cards, Klarna, Afterpay, and Affirm.
Sometimes things happen and a cancellation is necessary. Retainer fee payments (50% of the total cost) are non-refundable. If canceling after the 30-day period, the full rental balance will be forfeited. With such a last-minute change, we are usually unable to book another event in your place, hence this policy. I appreciate your understanding!
We’ll do our best to help as items may be limited! Rentals booked within 10 days of the event will incur a 20% Rush Fee. Rentals booked within 5 days of the event are not guaranteed and must be approved by Toast & Mingle staff first.
Our standard rental period is one day, so your furniture rentals will be delivered and picked up on the same day. Occasionally, I may have availability to deliver a day early, and pick up the day after. Just ask! Additional costs apply if you need a longer rental period.
Let us know as soon as it arrives on site and we can evaluate your needs or changes. However, all sales are final.
We understand things happen! We automatically charge a non-refundable 10% damage waiver. This covers normal wear and tear such as small stains, nicks or scratches If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.
All items should be returned in the condition they were originally found. All items should be placed indoors/out of the elements following the event. If you have a planner handling the rentals, you are still responsible for making sure the items are secured and handled appropriately following an event.
Please contact us immediately at hello@toastandmingle.com.
We do not issue refunds for any unused products.
We will take into consideration your preferred delivery time. I’ll touch base with you or your planner the week of your event to confirm delivery and pickup times.
Yes. Someone needs to be on site that is authorized to sign and explain to the crew where the items will be setup or staged. You do not need to be present during pickup as long as we have a prior agreement and access to the property. You are still liable that all equipment is accounted for and not damaged upon pick-up.
We require a valid state-issued driver’s license or a government-issued photo ID card with a street address on it for first time rentals. The information will be saved in our system for future rentals.
As much as we’d love to sponsor each and every event that aligns with our values, we can only fit a few into our budget each year. If you think Toast would be a good fit to sponsor your cause, please get in touch and let us know about the event. We’ll do our best to accommodate your sponsorship needs! The delivery fee is not discounted. If we agree to sponsor your event, Toast & Mingle will have the right to use the photos for its promotional purposes. Delivery is required for large or bulky items that are not appropriate for pickup. The delivery fee and any other applicable fees charged will be quoted to you up front and will not be discounted.
Yes! We love to collaborate on styled shoots when it makes sense for us! However, we can’t be a part of every shoot. We offer limited availability to minimize wear & tear on rentals. Discounted costs apply to paid styled shoots/workshops, whereas collaborations with vendors participating cost-free will be complimentary.
The delivery fee is not discounted. Delivery is required for large or bulky items that are not appropriate for pickup. The delivery fee and any other applicable fees charged will be quoted to you up front and will not be discounted.
If we agree to collab with a photoshoot, Toast & Mingle will have the right to use the photos for its promotional purposes.
Yes, but all signage must be removed before items are picked up or returned to us. Please check with us beforehand for approval. Nail holes and sticker residue will be considered damage and incur a fee for the cleaning and repairs.
Keeping our inventory in amazing shape is a top priority at Toast & Mingle. The Damage Waiver fee is a mandatory 10% non-refundable fee. This covers reasonable wear and overall maintenance of our furniture.
Yes, ALL Event Rental Orders are subject to a Labor/Stock Fee & Damage Waiver.
The Labor/Stock/Warehouse Fee (20% of rental total) helps cover the behind-the-scenes work that ensures your rentals are event-ready and handled with care from start to finish. This includes pulling and preparing inventory, warehouse handling, loading/unloading, delivery coordination, setup, teardown, cleaning, and restocking after your event.
The damage waiver is a safeguard, priced at 10% of your rental total, that covers accidents that may occur while the items are in your care, such as scratches, stains, or damage resulting from normal use.
Please note: the damage waiver is not insurance—you’re still liable for significant damage from misuse or loss.
Other fees that could occur on your order are:
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Rush Fee: A 20% rush fee occurs if an order is placed for delivery within 10 days of the event or schedules a Will-Call within 5 days of the event.
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Travel Fees: If your delivery is outside of our local delivery radius:
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$175/hotel room, per night (shared by 2 crew members)
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$60/day, per crew member
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Credit Card Fees: A 3.9% credit card fee will apply in addition to any fees charged by our card processor.
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Stairs Fee: If the Toast crew is required to carry furniture up stairs, a fee of $50/per crew/per hour will apply.
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After Hours Delivery Fee: After 11:59pm, the client will be charged $50/crew member per hour within the after hours window: 12:00AM – 9:00AM
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Weekend Will-Call Fee: A $75 fee occurs if a Will-Call pickup takes place on Saturday or Sunday.
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We love hearing from our clients the good and the bad. It’s one of our top priorities as a company to always be learning and evolving in order to provide the best client experience possible. Please click here to submit your feedback and get a free coffee as a token of our appreciation.